Question 1

Are you an insurance company?

Accepted Answer

No. We're an insurance agency, licensed by the Insurance Regulatory Authority (IRA Reg. No. 11611). We arrange cover with ten of Kenya's leading insurers, help you choose between them, and help you claim. The insurer is the company that pays out.

Question 2

What types of insurance do you arrange?

Accepted Answer

Professional indemnity, medical, life and pension, home and property, business, cyber and travel insurance. We also advise on investments through Golden Eagle Global Markets Investment Advisory.

Question 3

How do I get a quote?

Accepted Answer

Fill in our quote form, call +254 791 389 518 or message us on WhatsApp. We'll compare insurers and send you a quote within one business day.

Question 4

Can I meet you in person?

Accepted Answer

Yes, by appointment. We don't have a walk-in office, so call or WhatsApp us and we'll arrange to meet.

Question 5

How do I pay my premium?

Accepted Answer

You pay the insurer directly, usually by M-Pesa or bank transfer, and some policies let you pay in instalments. If you pay by cheque, we can bank it for you. We'll give you the exact payment details with your quote.

Question 6

Who needs professional indemnity insurance?

Accepted Answer

Anyone whose advice or work could cost a client money if it goes wrong: doctors, lawyers, accountants, engineers, architects and consultants. Some professional bodies and clients require it.

Question 7

How much does doctors' indemnity cost?

Accepted Answer

Cover for doctors starts from KES 6,000 a year, with limits up to KES 100 million. The price depends on your specialty and the limit you choose.

Question 8

Which hospitals can I use?

Accepted Answer

It depends on the insurer and plan you choose. Most plans include major Nairobi hospitals such as Aga Khan, Nairobi Hospital and MP Shah. We'll send you the current hospital list for any plan you're considering.

Question 9

Are pre-existing conditions covered?

Accepted Answer

Often, after a waiting period, commonly 12 months. Some conditions may be excluded altogether. Tell us your medical history up front and we'll look for a plan that covers as much as possible.

Question 10

Can I add my family?

Accepted Answer

Yes. Family plans cover you, your spouse and your children, and usually cost less than separate policies.

Question 11

What's the difference between term and whole life insurance?

Accepted Answer

Term life covers you for a set period, such as 10 or 20 years, at a lower premium. Whole life covers you for the rest of your life and builds a cash value over time.

Question 12

How much life cover do I need?

Accepted Answer

A common starting point is 10 to 12 times your annual income. The right amount depends on your dependants, debts and plans, and we'll help you work it out.

Question 13

Can I change my beneficiaries?

Accepted Answer

Yes. Let us know in writing and we'll update it with the insurer. It's worth checking after a marriage, a divorce or the birth of a child.

Question 14

How long does a claim take?

Accepted Answer

It depends on the insurer and the type of claim. Straightforward medical claims can settle quickly; larger claims take longer, especially if documents are missing. We help you prepare the claim, follow it up with the insurer and keep you informed.

Question 15

What documents do I need?

Accepted Answer

It depends on the claim. Usually: your policy details, the insurer's claim form, a police abstract for theft or break-ins, medical reports for health claims, and photos for property damage. We'll tell you exactly what's needed.

Question 16

How do I check on my claim?

Accepted Answer

When you submit a claim on our website, you get a reference number. Call or WhatsApp us on +254 791 389 518, or email goldeneagleinsagency@gmail.com, with that number for an update.

Question 17

How do I renew my policy?

Accepted Answer

We'll contact you before your policy is due for renewal. You can renew by phone, WhatsApp or email. Renew before the expiry date so you're never without cover.

Question 18

Can I cancel my policy?

Accepted Answer

Usually, yes. Depending on the insurer and how long the policy has run, you may get part of your premium back. Talk to us first and we'll explain what you'd get.

Question 19

What if I miss a premium payment?

Accepted Answer

Most policies have a short grace period. If you still haven't paid when it ends, the policy can lapse and you won't be covered. If you're struggling to pay, call us early.

Question 20

Are investment returns guaranteed?

Accepted Answer

No. Investment values rise and fall, and you could get back less than you invest. Our long-term objective is set out on the Advisory page, together with the risks.

Question 21

Where are my investments held?

Accepted Answer

On Investors Trust, an international investment platform regulated by the Cayman Islands Monetary Authority (CIMA).

Question 22

Who will I deal with?

Accepted Answer

Lydia Wanjiku Mwangi, our founder and Lead Advisor. You can reach her on 0725 162 240.

Frequently Asked Questions

Working With Us

Are you an insurance company?

What types of insurance do you arrange?

How do I get a quote?

Can I meet you in person?

How do I pay my premium?

Professional Indemnity

Who needs professional indemnity insurance?

How much does doctors' indemnity cost?

Medical Insurance

Which hospitals can I use?

Are pre-existing conditions covered?

Can I add my family?

Life Insurance

What's the difference between term and whole life insurance?

How much life cover do I need?

Can I change my beneficiaries?

Claims

How long does a claim take?

What documents do I need?

How do I check on my claim?

Your Policy

How do I renew my policy?

Can I cancel my policy?

What if I miss a premium payment?

Investment Advisory

Are investment returns guaranteed?

Where are my investments held?

Who will I deal with?

Still Have Questions?

Call Us

WhatsApp Us

Email Us

Tell Us What You Need Covered

Frequently Asked Questions

Working With Us

Are you an insurance company?

What types of insurance do you arrange?

How do I get a quote?

Can I meet you in person?

How do I pay my premium?

Professional Indemnity

Who needs professional indemnity insurance?

How much does doctors' indemnity cost?

Medical Insurance

Which hospitals can I use?

Are pre-existing conditions covered?

Can I add my family?

Life Insurance

What's the difference between term and whole life insurance?

How much life cover do I need?

Can I change my beneficiaries?

Claims

How long does a claim take?

What documents do I need?

How do I check on my claim?

Your Policy

How do I renew my policy?

Can I cancel my policy?

What if I miss a premium payment?

Investment Advisory

Are investment returns guaranteed?

Where are my investments held?

Who will I deal with?

Still Have Questions?

Call Us

WhatsApp Us

Email Us

Tell Us What You Need Covered